PEXP24.com is committed to protecting the privacy and security of your personal information. We act in our customers’ interest and we are transparent
your access to and use of the PEXP24 platform and the payment services. In our activities we are governed by the General Data Protection Act (GDPR)
We understand that you (the data subjects) are aware of and care about the processing of your personal data, and we hereby confirm that we take the
rules for the processing of your data seriously. The privacy information describes the policies and practices used by our company regarding the entire
chain of processing of personal data from collection, use to deletion. We recognize that the protection of personal information is a continuing
2. PERSONAL DATA WE COLLECT
Information that is necessary for the use of the PEXP24 platform.
We ask for and collect the following personal information about you when you use the PEXP24 platform. This information is necessary for the adequate
performance of the successful accommodation exchange. Without it, we may not be able to provide you with all the requested services.
• Account Information. When you sign up for PEXP24 account, we require certain information such as your first name, last name, email
address, phone number, citizenship and home address.
• Profile Information. To use certain features of the platform, we ask you to provide additional information, which may include description
of the property and profile pictures.
• Identity Verification Information. To help create and maintain a trusted environment, we collect identity verification information
(such as images of your government issued ID).
• Payment Information. To use certain features of the platform, we may require you to provide certain financial information (like your bank
account or credit card information) in order to facilitate the processing of payments
• Communications with other members. When you communicate via PEXP24 platform with other members, we collect information about your communication
and any information you choose to provide.
Our website collects automatically certain information and stores it in log files. This information may include the IP address, region, or general
location where your computer or device is connected to the Internet, the type of browser used, the operating system, and other usage-related information,
e.g. visits to pages. We use this information to make our online environment better, easier and more user-friendly.
We may also use your IP address to diagnose problems on our server, to administer the website, to analyze trends, to track page visitors activity
on the page, and to gather more in-depth demographic information to better determine the preferences of our online visitors. We will use a secure
online connection to protect your personal information.
3. HOW WE USE THE INFORMATION WE COLLECT
Your personal data will mainly be used to provide you the accommodation exchange service. Personal information is also used to update our online environment
to suit your preferences, interests, needs, and to better understand your desires and preferences, and to improve our online service delivery.
Your personal information will be shared with other members, which is essential for the accommodation exchange.
We may also share your personal information if such need arises from crime investigation, litigation, meeting your vital needs, in connection with a sale, purchase, merger, reorganization, financing, liquidation, dissolution, or other similar corporate action. In such cases, we confirm that we will take all necessary measures to ensure that your personal data is adequately protected.
4. HOW WE PROTECT YOUR PERSONAL DATA
We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data. We use appropriate business systems and procedures to protect and safeguard the personal data given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
5. SHARING OF INFORMATION
Your personal data including full name and exact address are kept confidential and are only released to members you have accepted exchange with. Non-members can see only your first name, home main picture and approximate location within secure margin of error.
To help facilitate exchange between members, we may need to share certain information, including personal information, with other members, as it is necessary for the adequate performance of the exchange between you and other member as follows:
• When you as a guest submit a exchange request, certain information about you is shared with the host, including your profile, full name, the full name of any additional guests, your cancellation history, and other information you agree to share. When your exchange is confirmed, we will disclose additional information to assist with coordinating the exchange.
• When you as a host have confirmed exchange, certain information is shared with the guest, to coordinate the exchange, such as your profile, full name, phone number and address.
We don’t share your billing information with other members. Your information in bookkeeping documents is preserved as required by law.
PEXP24 platform lets you publish information, including personal information, that is visible to the general public as follows:
• Parts of your public profile page, such as your first name, your home description, home main picture and city, are publicly visible to others.
Hosts may need to use third party services to assist with managing their accommodation or providing additional services requested by you, such as cleaning services. Hosts are responsible for third party service providers they use and ensuring those service providers process guest information securely and in compliance with applicable law including data privacy and data protection laws.
6. YOUR RIGHTS
personal data and how it is used. If you have any questions regarding your personal information, please contact us at the following email
You have the right to ask us to correct and delete inaccurate, unnecessary or incorrect personal information about you (and which you cannot update yourself within your account), or to limit the processing of your data.
Please note that we may ask you to verify your identity and request before taking further action on your request.
You may access and update some of your information through your account settings. If you have chosen to connect your PEXP account through to a third-party
application, like Facebook or Google, you can change your settings and remove permission by changing your account settings. You are responsible for
keeping your personal information up-to-date. When registering your account you accept your personal data usage on terms above.
Find out more about the rights of the data subject here: General Data Protection Regulation
7. OPERATING GLOBALLY
We are located in the Republic of Estonia, which is one of the member states of the European Union. The personal data that we collect is mainly processed
in the European Union. In cases where the provision of services requires the transfer of data outside the European Union or equivalent territories,
Article 45 of the GDPR requires the guarantee of an equivalent level of protection of personal data beyond the borders of the EU to at least the same
level as within the EU.
8. SECURITY OF PERSONAL DATA
We are continuously implementing and updating administrative, technical, and physical security measures to protect your personal information that you
enter in our online environment against unauthorized access, loss, destruction or alteration. We use safeguards to protect your information with
firewalls and data encryption, and other information access controls. Access to your personal information is restricted only to employees who need
such information to provide you with an agreed upon service or for any other legitimate reason.
We take reasonable steps to protect your personal information and our activities are subject to applicable information security laws, but it is
important to note that no website or database is fully secure. Protect yourself and help us prevent cybercrime by being very careful about protecting
your password. If you know or have reason to believe that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in
case of any actual or suspected unauthorized use of your account, please contact us immediately.
by third party services to maintain connected account login data, statistics or for marketing purposes.
11. CONTACT US
please contact us via mail:
or fill contact form on contacts page.