My account

Forgot password?

Birth date

Privacy policy

Privacy Policy and GDPR

Last Updated: March 29, 2022

1. INTRODUCTION is committed to protecting the privacy and security of your personal information. We act in our customers’ interest and we are transparent about the processing of your personal data. This Privacy Policy applies to any kind of information we collect, use and process, in conjunction with your access to and use of the PEXP24 platform and the payment services. In our activities we are governed by the General Data Protection Act (GDPR) and other data protection standards. This Privacy Policy is addressed to the data subject, i.e. the persons whose personal data are being processed. We understand that you (the data subjects) are aware of and care about the processing of your personal data, and we hereby confirm that we take the rules for the processing of your data seriously. The privacy information describes the policies and practices used by our company regarding the entire chain of processing of personal data from collection, use to deletion. We recognize that the protection of personal information is a continuing responsibility, which is why we periodically review the Privacy Policy, review it for compliance, and update its content as necessary. The Data Controller that is responsible for your information under this Privacy Policy is PEXP Ltd.


Information that is necessary for the use of the PEXP24 platform. We ask for and collect the following personal information about you when you use the PEXP24 platform. This information is necessary for the adequate performance of the successful accommodation exchange. Without it, we may not be able to provide you with all the requested services.
Account Information. When you sign up for PEXP24 account, we require certain information such as your first name, last name, email address, phone number, citizenship and home address.
Profile Information. To use certain features of the platform, we ask you to provide additional information, which may include description of the property and profile pictures.
Identity Verification Information. To help create and maintain a trusted environment, we collect identity verification information (such as images of your government issued ID).
• Payment Information. To use certain features of the platform, we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments
• Communications with other members. When you communicate via PEXP24 platform with other members, we collect information about your communication and any information you choose to provide.
Our website collects automatically certain information and stores it in log files. This information may include the IP address, region, or general location where your computer or device is connected to the Internet, the type of browser used, the operating system, and other usage-related information, e.g. visits to pages. We use this information to make our online environment better, easier and more user-friendly. We may also use your IP address to diagnose problems on our server, to administer the website, to analyze trends, to track page visitors activity on the page, and to gather more in-depth demographic information to better determine the preferences of our online visitors. We will use a secure online connection to protect your personal information.


Your personal data will mainly be used to provide you the accommodation exchange service. Personal information is also used to update our online environment to suit your preferences, interests, needs, and to better understand your desires and preferences, and to improve our online service delivery. Your personal information will be shared with other members, which is essential for the accommodation exchange.
We may also share your personal information if such need arises from crime investigation, litigation, meeting your vital needs, in connection with a sale, purchase, merger, reorganization, financing, liquidation, dissolution, or other similar corporate action. In such cases, we confirm that we will take all necessary measures to ensure that your personal data is adequately protected.


We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data. We use appropriate business systems and procedures to protect and safeguard the personal data given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work. We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account) to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. The data collected about you will be kept in our company for the duration of the statutory limitation period, after which personal data will be deleted. All personal data we retain will be subject to this Privacy Policy.


Your personal data including full name and exact address are kept confidential and are only released to members you have accepted exchange with. Non-members can see only your first name, home main picture and approximate location within secure margin of error. To help facilitate exchange between members, we may need to share certain information, including personal information, with other members, as it is necessary for the adequate performance of the exchange between you and other member as follows:
• When you as a guest submit a exchange request, certain information about you is shared with the host, including your profile, full name, the full name of any additional guests, your cancellation history, and other information you agree to share. When your exchange is confirmed, we will disclose additional information to assist with coordinating the exchange.
• When you as a host have confirmed exchange, certain information is shared with the guest, to coordinate the exchange, such as your profile, full name, phone number and address.
We don’t share your billing information with other members. Your information in bookkeeping documents is preserved as required by law.
PEXP24 platform lets you publish information, including personal information, that is visible to the general public as follows:
• Parts of your public profile page, such as your first name, your home description, home main picture and city, are publicly visible to others.
Hosts may need to use third party services to assist with managing their accommodation or providing additional services requested by you, such as cleaning services. Hosts are responsible for third party service providers they use and ensuring those service providers process guest information securely and in compliance with applicable law including data privacy and data protection laws.


Privacy Policy is intended to provide you with information about what information our company collects about you, whether our company is processing your personal data and how it is used. If you have any questions regarding your personal information, please contact us at the following email address: 
 You have the right to ask us to correct and delete inaccurate, unnecessary or incorrect personal information about you (and which you cannot update yourself within your account), or to limit the processing of your data. Please note that we may ask you to verify your identity and request before taking further action on your request.
You may access and update some of your information through your account settings. If you have chosen to connect your PEXP account through to a third-party application, like Facebook or Google, you can change your settings and remove permission by changing your account settings. You are responsible for keeping your personal information up-to-date. When registering your account you accept your personal data usage on terms above.
Find out more about the rights of the data subject here: General Data Protection Regulation


We are located in the Republic of Estonia, which is one of the member states of the European Union. The personal data that we collect is mainly processed in the European Union. In cases where the provision of services requires the transfer of data outside the European Union or equivalent territories, Article 45 of the GDPR requires the guarantee of an equivalent level of protection of personal data beyond the borders of the EU to at least the same level as within the EU.


We are continuously implementing and updating administrative, technical, and physical security measures to protect your personal information that you enter in our online environment against unauthorized access, loss, destruction or alteration. We use safeguards to protect your information with firewalls and data encryption, and other information access controls. Access to your personal information is restricted only to employees who need such information to provide you with an agreed upon service or for any other legitimate reason. We take reasonable steps to protect your personal information and our activities are subject to applicable information security laws, but it is important to note that no website or database is fully secure. Protect yourself and help us prevent cybercrime by being very careful about protecting your password. If you know or have reason to believe that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us immediately.

9. COOKIES websites use cookies to remember Your login sessions. Addidionally third party cookies may be generated by third party services to maintain connected account login data, statistics or for marketing purposes.


With You have option to terminate Your account any time at will and reqest removal of Your account data.
To terminate Your account and request removal of You account data, login to site and go to My account page and then click on link Remove account When You click "I confirm to delete my account" You account will be disabled immediately and You will be provided a PIN to re-activate Your account within next 14 days. If You don't reactivate Your account during this period, then after 14 days Your account data becomes permanently deleted.
Please note that this includes all data in Your profile sections and images, stories, comments and messages You have posted.
Exception to this is any financial transactions You conducted during Your membership, those are kept according to laws of Estonia.
If You need assistance with account removal or no longer unable to login send email to .


Like any organization, our company is bound to change over time, so it is fair to assume that we may need to change and update our Privacy Policy in the future. Due to the above, we have the right to modify and update the content of this Privacy Policy at any time. The changes will be posted on the Privacy Policy section in our website. We recommend that you visit the Privacy Policy section regularly.


If you have any questions or complaints about this Privacy Policy or about our processing of your personal data, please contact us via mail: or fill contact form on contacts page.